Reasons people switch.
Owners who want booking designed for a service business, not generic appointments or calls.
Owners who need a calendar per staff member with service eligibility and real hours.
Owners who want freed slots offered to a waitlist automatically.
What you get instead.
Bookings happen on your page and your domain — never a directory listing next to other businesses.
You pay a flat plan; payments run through your own Stripe account and your clients stay yours.
Month-to-month with no contract — the features small shops need are in every plan, not paywalled add-ons.
Free import help to move in, and free CSV/JSON export so you can always take your data back out.
Acuity may be the better fit if you mostly book one-on-one consultations or meetings and value its deep form/intake customization and integrations. Dropinly leans toward multi-staff, chair-based service businesses with deposits, waitlist, and reminders.
Switching questions.
Yes, and it also scales to multi-staff shops with a calendar per person — which is where it's especially strong.
Yes — importing your clients, services, and history is free and guided.